Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports delve into this challenge in more details and our efforts to address it. 

The Social Security Administration's Electronic Government Services

DATE: Monday, August 11, 2008
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The Social Security Administration's Consulting Services Contract for the Time Allocation System

DATE: Tuesday, August 5, 2008
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Follow-up: The Social Security Administration's Processing of the Internal Revenue Service's Overstated Wage Referrals

DATE: Monday, June 16, 2008
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On-site Security Control and Audit Reviews at Program Service Centers

DATE: Thursday, April 17, 2008
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Compliance with Disability Determination Services Security Review Requirements

DATE: Wednesday, February 6, 2008
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Follow-up on the Social Security Administration's Monitoring of Potential Employee Systems Security Violations

DATE: Monday, October 29, 2007
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The Social Security Administration's Information Resources Management Strategic Plan

DATE: Friday, September 28, 2007
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Access to Social Security Administration Data Provided by Disability Determination Services Positional Profiles (Limited Distribution)

DATE: Friday, September 28, 2007
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Fiscal Year 2007 Evaluation of the Social Security Administration's Compliance with the Federal Information Security Management Act

DATE: Monday, September 24, 2007
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Compliance with Onsite Security Control and Audit Review Requirements at Field Offices

DATE: Tuesday, September 4, 2007
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