Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports examine this challenge further and detail SSA's efforts to address it.

Processing Capacity of the Social Security Administration's Durham Support Center

DATE: Wednesday, September 30, 2009
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Self-Help Personal Computer Pilot

DATE: Wednesday, September 30, 2009
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Implementation of the Social Security Administration's Security Performance Metrics Program

DATE: Wednesday, September 30, 2009
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Follow-up: The Social Security Administration's Computer Security Program Compliance

DATE: Thursday, September 24, 2009
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Follow-up: The Social Security Administration's Electronic Mail Security Review

DATE: Monday, June 22, 2009
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Follow-up: The Social Security Administration's Implementation of Program Operations Manual System Security Requirements for Disability Determination Services

DATE: Wednesday, May 27, 2009
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Physical Security at the Office of Disability Adjudication and Review's Headquarters Building (Limited Distribution)

DATE: Thursday, March 26, 2009
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Physical Security at the Office of Disability Adjudication and Review's Headquarters Building (Limited Distribution)

DATE: Thursday, March 26, 2009
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Reliability and Accuracy of the Social Security Administration's Exhibit 300 Submissions to the Office of Management and Budget

DATE: Tuesday, September 30, 2008
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Fiscal Year 2008 Evaluation of the Social Security Administration's Compliance with the Federal Information Security Management Act

DATE: Friday, September 19, 2008
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