Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports delve into this challenge in more details and our efforts to address it. 

Conversion of the Social Security Administration's Legacy File Management System

DATE: Thursday, May 13, 2010
pdf download View the PDF
View the Text
View the Summary Text

Social Security Inspector General Report: Conversion of the Social Security Administration's Legacy File Management System

DATE: Thursday, May 13, 2010

Fiscal Year 2009 Evaluation of the Social Security Administration's Compliance with the Federal Information Security Management Act

DATE: Tuesday, November 17, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Self-Help Personal Computer Pilot

DATE: Wednesday, September 30, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Implementation of the Social Security Administration's Security Performance Metrics Program

DATE: Wednesday, September 30, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Processing Capacity of the Social Security Administration's Durham Support Center

DATE: Wednesday, September 30, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Follow-up: The Social Security Administration's Computer Security Program Compliance

DATE: Thursday, September 24, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Follow-up: The Social Security Administration's Electronic Mail Security Review

DATE: Monday, June 22, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Follow-up: The Social Security Administration's Implementation of Program Operations Manual System Security Requirements for Disability Determination Services

DATE: Wednesday, May 27, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Physical Security at the Office of Disability Adjudication and Review's Headquarters Building (Limited Distribution)

DATE: Thursday, March 26, 2009
pdf download View the PDF
View the Text

Pages