Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports examine this challenge further and detail SSA's efforts to address it.

Identifying Requirements for the Disability Case Processing System Based on Findings from Prior Audits

DATE: Tuesday, November 9, 2010
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Congressional Response Report: The Social Security Administration's Disaster Recovery Capabilities (Limited Distribution)

DATE: Monday, November 1, 2010
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The Social Security Administration's Approval and Monitoring of the Use of Software

DATE: Wednesday, October 27, 2010
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The Social Security Administration's Disaster Preparedness (Limited Distribution)

DATE: Friday, August 13, 2010
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The Social Security Administration's Second Support Center Disaster Recovery Capability (Limited Distribution)

DATE: Thursday, July 22, 2010
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The Social Security Administration's Post-Implementation Review Process

DATE: Tuesday, June 22, 2010
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Social Security Inspector General Report: Conversion of the Social Security Administration's Legacy File Management System

DATE: Thursday, May 13, 2010

Conversion of the Social Security Administration's Legacy File Management System

DATE: Thursday, May 13, 2010
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Fiscal Year 2009 Evaluation of the Social Security Administration's Compliance with the Federal Information Security Management Act

DATE: Tuesday, November 17, 2009
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Self-Help Personal Computer Pilot

DATE: Wednesday, September 30, 2009
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