Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports delve into this challenge in more details and our efforts to address it. 

The Social Security Administration’s e-Authentication Process

DATE: Friday, October 14, 2011
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The Social Security Administration’s Simplified Disability Internet Application

DATE: Tuesday, September 6, 2011
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The Social Security Administration’s Managing and Monitoring of Local Profiles

DATE: Wednesday, July 13, 2011
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Joint Oversight Hearing on Managing Costs and Mitigating Delays in the Building of Social Security's New National Computer Center

DATE: Friday, February 11, 2011

The Social Security Administration's Voice over Internet Protocol Contract

DATE: Tuesday, December 28, 2010
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Performance Indicator Audit: Electronic Service Delivery

DATE: Monday, December 27, 2010
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Fiscal Year 2010 Evaluation of the Social Security Administration's Compliance with the Federal Information Security Management Act

DATE: Wednesday, November 10, 2010
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The Social Security Administration's Controls for Ensuring the Removal of Sensitive Data from Excessed Computer Equipment

DATE: Wednesday, November 10, 2010
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Identifying Requirements for the Disability Case Processing System Based on Findings from Prior Audits

DATE: Tuesday, November 9, 2010
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Congressional Response Report: The Social Security Administration's Disaster Recovery Capabilities (Limited Distribution)

DATE: Monday, November 1, 2010
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