Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports examine this challenge further and detail SSA's efforts to address it.

Controls over the Social Security Administration's Processing Center Action Control System

DATE: Tuesday, February 3, 2004
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Project Matrix Step Two: Review of the Social Security Administration's Title XVI Claims Payment Process (Limited Distribution)

DATE: Monday, September 15, 2003

Sensitive Data Accessible on the Social Security Administration Intranet (Limited Distribution)

DATE: Friday, September 12, 2003

Evaluation of Social Security Administration's Compliance with the Federal Information Security Management Act

DATE: Friday, September 5, 2003
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Effective Use of Encryption Technology to Protect the Social Security Administration's Information Assets (Limited Distribution)

DATE: Friday, August 22, 2003
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President's Council on Integrity and Efficiency Review of Critical Infrastructure Protection Program - Cyber-based Infrastructure (Limited Distribution)

DATE: Friday, August 15, 2003
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Project Matrix Step Two Analysis of the National Computer Center, the Telecommunications Systems, and the Integrated Client Database (Limited Distribution)

DATE: Tuesday, May 20, 2003

Physical Security for the Social Security Administration's Laptop Computers, Cellular Telephones, and Pagers (Limited Distribution)

DATE: Tuesday, December 24, 2002
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The Social Security Administration's Oversight of the Disability Determination Services' Systems Security (Limited Distribution)

DATE: Thursday, October 24, 2002
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Information System Controls of the Social Security Administration's Representative Payee System (Limited Distribution)

DATE: Monday, September 30, 2002

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