Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports delve into this challenge in more details and our efforts to address it. 

Physical Security for the Social Security Administration's Laptop Computers, Cellular Telephones, and Pagers (Limited Distribution)

DATE: Tuesday, December 24, 2002
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The Social Security Administration's Oversight of the Disability Determination Services' Systems Security (Limited Distribution)

DATE: Thursday, October 24, 2002
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Information System Controls of the Social Security Administration's Representative Payee System (Limited Distribution)

DATE: Monday, September 30, 2002

Social Security Administration's Data Exchange with Other Agencies (Limited Distribution)

DATE: Thursday, September 26, 2002
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The Social Security Administration's Compliance with the Government Information Security Reform Act (Limited Distribution)

DATE: Thursday, September 12, 2002

Review of Security over Remote Access to the Social Security Administration's Main Processing Environment (Limited Distribution)

DATE: Wednesday, May 1, 2002

Review of the Social Security Administration?s Cost Effectiveness Measurement System

DATE: Monday, February 11, 2002
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Implementation of the Government Information Security Reform Act (Limited Distribution)

DATE: Thursday, September 27, 2001

Review of the Social Security Administration's Controls to Prevent and Detect Direct Deposit Fraud (Limited Distribution)

DATE: Tuesday, September 25, 2001

Review of the Social Security Administration's Critical Infrastructure Protection Program (Limited Distribution)

DATE: Tuesday, September 18, 2001
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