Invest in Information Technology Infrastructure to Support Current and Future Workloads

SSA uses a variety of technologies, including telephone service, the Internet, and videoconferencing to deliver services to its customers. Without proper information technology infrastructure, SSA would not be able to manage its current workloads and those projected for the future. 

Today, SSA faces the challenge of how to best use technology to meet the Agency’s increasing workloads. In addition, Congress, SSA’s Advisory Board, the OIG, and others have concerns about SSA’s system continuity and availability, system modernization efforts, IT service delivery, and IT strategic planning and management of IT investments.  

The following audit reports delve into this challenge in more details and our efforts to address it. 

The Social Security Administration’s Implementation of the Future Systems Technology Advisory Panel Recommendations

DATE: Monday, August 20, 2012
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Contractor Security of the Social Security Administration’s Homeland Security Presidential Directive 12 Credentials

DATE: Friday, June 1, 2012
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State Disability Determination Services’ Employee and Contractor Suitability Program

DATE: Wednesday, December 21, 2011
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Controls over Social Security Internet Benefit Applications (Limited Distribution)

DATE: Wednesday, December 7, 2011
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Fiscal Year 2011 Evaluation of SSA's Compliance with the Federal Information Security Management Act of 2002

DATE: Monday, November 14, 2011
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Follow-up: Physical Security at the Office of Disability Adjudication and Review’s Headquarters Building (Limited Distribution)

DATE: Friday, November 4, 2011
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The Social Security Administration’s Agency-Wide Support Services Contract with Lockheed Martin

DATE: Friday, October 28, 2011
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The Social Security Administration’s Electronic Services

DATE: Friday, October 28, 2011
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The Social Security Administration’s e-Authentication Process

DATE: Friday, October 14, 2011
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The Social Security Administration’s Simplified Disability Internet Application

DATE: Tuesday, September 6, 2011
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