Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Congressional Response Report: Representative Payees Who Employ Beneficiaries or Provide Employment Services

DATE: Friday, March 19, 2010
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The Social Security Administration's Hiring and Training of Information Technology Specialists

DATE: Monday, March 15, 2010
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Sunshine Payee Corporation, a Fee-For-Service Representative Payee for the Social Security Administration

DATE: Friday, February 5, 2010
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Performance Report for Fiscal Year 2009

DATE: Sunday, November 1, 2009

Organizational Representative Payee Serving as an Individual Representative Payee in Philadelphia, Pennsylvania

DATE: Wednesday, September 23, 2009
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Follow-up: Concurrent Title II and Title XVI Beneficiaries Receiving Representative Payee and Direct Payments

DATE: Thursday, August 20, 2009
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Characteristics of Representative Payees That May Increase the Risk of Benefit Misuse

DATE: Thursday, August 20, 2009
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Individual Representative Payees Serving Multiple Beneficiaries

DATE: Friday, July 31, 2009
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Salina Emergency-Aid Food Bank, A Fee-for-Service Representative Payee for the Social Security Administration

DATE: Wednesday, July 29, 2009
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Congressional Response Report: The Social Security Administration's Oversight of Representative Payees

DATE: Monday, June 29, 2009
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