Improve Customer Service

For the past 79 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Benefits Payable to Child Beneficiaries Who No Longer Need Representative Payees

DATE: Friday, August 20, 2010
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Organizational Representative Payee in Ohio

DATE: Thursday, June 17, 2010
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Benefit Payments Managed by Representative Payees of Children in Foster Care

DATE: Thursday, June 17, 2010
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Representative Payees Reporting Criminal Convictions

DATE: Thursday, June 17, 2010
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2010 Cost-of-Living Adjustment Notices with Incorrect Payment Dates

DATE: Thursday, June 17, 2010
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Congressional Response Report: The Social Security Administration's Oversight of Employer Representative Payees

DATE: Friday, May 28, 2010
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Mission-Critical Occupation Core Competencies

DATE: Wednesday, May 26, 2010
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Old-Age, Survivors and Disability Insurance Benefit Payments Sent to Non-Bank Financial Service Providers

DATE: Thursday, May 6, 2010
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Man Sentenced to Almost Four Years in Federal Prison for Threatening Social Security Administration Employees

DATE: Monday, May 3, 2010

Oversight Hearing on Social Security Administration Field Office Service Delivery

DATE: Thursday, April 15, 2010

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