Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Old-Age, Survivors and Disability Insurance Benefit Payments Sent to Non-Bank Financial Service Providers

DATE: Thursday, May 6, 2010
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Man Sentenced to Almost Four Years in Federal Prison for Threatening Social Security Administration Employees

DATE: Monday, May 3, 2010

Oversight Hearing on Social Security Administration Field Office Service Delivery

DATE: Thursday, April 15, 2010

Aged Beneficiaries in Need of Representative Payees

DATE: Monday, April 5, 2010
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An Individual Representative Payee for the Social Security Administration in Los Angeles, California

DATE: Wednesday, March 31, 2010
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Field Office Post-Entitlement Workload Statistics

DATE: Thursday, March 25, 2010
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Congressional Response Report: Representative Payees Who Employ Beneficiaries or Provide Employment Services

DATE: Friday, March 19, 2010
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The Social Security Administration's Hiring and Training of Information Technology Specialists

DATE: Monday, March 15, 2010
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Sunshine Payee Corporation, a Fee-For-Service Representative Payee for the Social Security Administration

DATE: Friday, February 5, 2010
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Performance Report for Fiscal Year 2009

DATE: Sunday, November 1, 2009

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