Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Benefit Payments Managed by Representative Payees of Children in Foster Care

DATE: Thursday, June 17, 2010
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Representative Payees Reporting Criminal Convictions

DATE: Thursday, June 17, 2010
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Congressional Response Report: The Social Security Administration's Oversight of Employer Representative Payees

DATE: Friday, May 28, 2010
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Mission-Critical Occupation Core Competencies

DATE: Wednesday, May 26, 2010
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Old-Age, Survivors and Disability Insurance Benefit Payments Sent to Non-Bank Financial Service Providers

DATE: Thursday, May 6, 2010
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Man Sentenced to Almost Four Years in Federal Prison for Threatening Social Security Administration Employees

DATE: Monday, May 3, 2010

Oversight Hearing on Social Security Administration Field Office Service Delivery

DATE: Thursday, April 15, 2010

Aged Beneficiaries in Need of Representative Payees

DATE: Monday, April 5, 2010
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

An Individual Representative Payee for the Social Security Administration in Los Angeles, California

DATE: Wednesday, March 31, 2010
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Field Office Post-Entitlement Workload Statistics

DATE: Thursday, March 25, 2010
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Pages