Improve Customer Service

For the past 79 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Gateway Representative Payee Program, an Organizational Representative Payee for the Social Security Administration

DATE: Monday, March 7, 2011
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Congressional Response Report: Applicant Experiences with Retirement Insurance Benefit Internet Claim Applications

DATE: Monday, March 7, 2011
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An Individual Representative Payee for the Social Security Administration in Michigan

DATE: Thursday, March 3, 2011
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An Individual Representative Payee for the Social Security Administration in Grand Rapids, Michigan

DATE: Wednesday, February 23, 2011
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The Developmental Disabilities Association of New Jersey, Incorporated - An Organizational Representative Payee for the Social Security Administration

DATE: Wednesday, February 23, 2011
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The Social Security Administration's Month of Election Policy for Retirement Benefits

DATE: Tuesday, February 15, 2011
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The Social Security Administration's Informing Beneficiaries of Domestic Electronic Banking Options

DATE: Tuesday, November 30, 2010
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Threats Against Social Security Administration Employees or Property

DATE: Tuesday, November 30, 2010
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Social Security Inspector General Report: Threats Against Social Security Administration Employees or Property

DATE: Tuesday, November 30, 2010

Dedicated Account Underpayments Payable to Children

DATE: Wednesday, November 10, 2010
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