Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Customer Waiting Times in the Social Security Administration's Field Offices

DATE: Wednesday, October 27, 2010
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Safe Haven, A Fee-for-Service Representative Payee for the Social Security Administration

DATE: Tuesday, September 21, 2010
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Man Sentenced to 20 Years in Prison for Sending Anthrax-Hoax Letters to Three Social Security Offices, White House

DATE: Tuesday, August 24, 2010

Benefits Payable to Child Beneficiaries Who No Longer Need Representative Payees

DATE: Friday, August 20, 2010
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Representative Payees Reporting Criminal Convictions

DATE: Thursday, June 17, 2010
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2010 Cost-of-Living Adjustment Notices with Incorrect Payment Dates

DATE: Thursday, June 17, 2010
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Organizational Representative Payee in Ohio

DATE: Thursday, June 17, 2010
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Benefit Payments Managed by Representative Payees of Children in Foster Care

DATE: Thursday, June 17, 2010
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Congressional Response Report: The Social Security Administration's Oversight of Employer Representative Payees

DATE: Friday, May 28, 2010
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Mission-Critical Occupation Core Competencies

DATE: Wednesday, May 26, 2010
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