Improve Customer Service

For the past 79 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Minor Children Receiving Benefits Without a Representative Payee

DATE: Wednesday, May 4, 2011
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Congressional Response Report: Internet Claim Applications for Retirement Insurance Benefits

DATE: Friday, April 22, 2011
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Improperly Titled Bank Accounts for Beneficiaries with Representative Payees

DATE: Thursday, March 31, 2011
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Emerge, Incorporated, an Organizational Representative Payee for the Social Security Administration

DATE: Thursday, March 31, 2011
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Annual Representative Payee Accounting Report Non-responders

DATE: Monday, March 28, 2011
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Hearing on the Use of Data Matching to Improve Customer Service, Program Integrity, and Taxpayer Savings

DATE: Friday, March 11, 2011

Gateway Representative Payee Program, an Organizational Representative Payee for the Social Security Administration

DATE: Monday, March 7, 2011
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Congressional Response Report: Applicant Experiences with Retirement Insurance Benefit Internet Claim Applications

DATE: Monday, March 7, 2011
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An Individual Representative Payee for the Social Security Administration in Michigan

DATE: Thursday, March 3, 2011
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The Developmental Disabilities Association of New Jersey, Incorporated - An Organizational Representative Payee for the Social Security Administration

DATE: Wednesday, February 23, 2011
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