Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Social Security Administration's Management of Congressional Inquiries

DATE: Monday, September 23, 2002
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Financial-Related Audit of the Denver Department of Human Services ? An Organizational Representative Payee for the Social Security Administration

DATE: Monday, September 23, 2002
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Financial-Related Audit of the Florida Department of Children and Families - District 6, an Organizational Representative Payee for the Social Security Administration

DATE: Tuesday, September 17, 2002
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Issue Paper: Pilot Strategy for the Use of Stored Value Cards in the Social Security Administration's Representative Payment Program

DATE: Monday, August 12, 2002
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Internal Control Review of the Office of Earnings Operations Processing of Remittances and Handling of Mail (Limited Distribution)

DATE: Friday, August 9, 2002

Summary of Financial-Related Audits of Representative Payees for the Social Security Administration

DATE: Monday, August 5, 2002
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Case Folder Storage and Retrieval at the Social Security Administration's Megasite Records Center

DATE: Thursday, August 1, 2002
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Congressional Response Report: Washington, D.C., Office of Hearings and Appeals (Limited Distribution)

DATE: Wednesday, July 31, 2002

Performance Measure Review: Reliability of the Data Used to Measure Electronic Service Delivery

DATE: Tuesday, July 30, 2002
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Analysis of Information Concerning Representative Payee Misuse of Beneficiaries' Payments

DATE: Tuesday, June 25, 2002
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