Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Internal Control Review of the Remittance Process at the Social Security Administration's Mid-Atlantic Program Service Center (Limited Distribution)

DATE: Monday, March 3, 2003

Evaluation of the Accelerated eDib System - Third Assessment

DATE: Friday, December 20, 2002
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Financial-Related Audit of the Harris County Guardianship Program ? an Organizational Representative Payee for the Social Security Administration

DATE: Monday, December 16, 2002
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Fiscal Year 2002 Quick Response Activities Summary Report

DATE: Wednesday, December 4, 2002
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2002 Fall Semiannual Report

DATE: Wednesday, November 27, 2002

Congressional Response Report: The Social Security Administration's Relocation of the Office of Hearings and Appeals in Columbus, Ohio (Limited Distribution)

DATE: Wednesday, November 27, 2002

Identifying Representative Payees Who Had Their Own Benefits Suspended Under the Fugitive Provisions of Public Law 104-193

DATE: Thursday, October 10, 2002
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Financial-Related Audit of the Washington State Department of Social and Health Services - An Organizational Representative Payee for the Social Security Administration

DATE: Tuesday, October 8, 2002
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Social Security Administration's Management of Congressional Inquiries

DATE: Monday, September 23, 2002
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Financial-Related Audit of the Denver Department of Human Services ? An Organizational Representative Payee for the Social Security Administration

DATE: Monday, September 23, 2002
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