Improve Customer Service

For the past 79 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Direct Deposit Changes Initiated Through Financial Institutions and SSA’s Internet and Automated 800-Number Applications (Limited Distribution)

DATE: Thursday, December 20, 2012
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Congressional Response Report: SSA's Compliance with Equal Employment Opportunity Commission Decisions

DATE: Tuesday, December 11, 2012
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Genesis Eldercare Catonsville Commons, an Organizational Representative Payee for the Social Security Administration

DATE: Monday, December 10, 2012
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Benefit Payments Managed by Representative Payees of Children in Pennsylvania’s State Foster Care Programs

DATE: Tuesday, December 4, 2012
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Audit Highlight: Disabled Individuals with Mental Impairments in Need of a Representative Payee

DATE: Wednesday, November 28, 2012

Maine Man Sentenced to 2 Years in Federal Prison for Threatening to Kill an SSA Official

DATE: Tuesday, November 20, 2012

North Carolina Man Sentenced to 10 years in Prison for Assaulting SSA Security Guard

DATE: Monday, October 29, 2012

Disabled Individuals with Mental Impairments in Need of a Representative Payee

DATE: Thursday, September 27, 2012
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The Gold Crest Care Center - An Organizational Representative Payee for the Social Security Administration

DATE: Monday, August 6, 2012
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Direct Deposit Changes Initiated by SSA's National 800-Number Staff (Limited Distribution)

DATE: Tuesday, July 10, 2012
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