Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

The Gold Crest Care Center - An Organizational Representative Payee for the Social Security Administration

DATE: Monday, August 6, 2012
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Direct Deposit Changes Initiated by SSA's National 800-Number Staff (Limited Distribution)

DATE: Tuesday, July 10, 2012
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Northview Village, Inc., An Organizational Representative Payee for SSA

DATE: Thursday, June 21, 2012
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Benefit Payments Managed by Representative Payees of Children in Foster Care in SSA's Chicago Region

DATE: Monday, June 18, 2012
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Representative Payees’ Ability to Monitor the Individual Needs of a Large Volume of Beneficiaries

DATE: Tuesday, June 12, 2012
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Restricted Countries: Controls over Internet Claim Applications and Payments to Beneficiaries

DATE: Tuesday, June 5, 2012
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The Social Security Administration’s Triennial Site Reviews of Volume Organizational Representative Payees

DATE: Thursday, May 31, 2012
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Individual Representative Payees Who Misuse Benefits

DATE: Friday, May 4, 2012
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Benefit Payments Managed by Representative Payees of Children in the Florida State Foster Care Program

DATE: Monday, March 19, 2012
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Training at Offices that Make Disability Determinations

DATE: Wednesday, March 14, 2012
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