Improve Customer Service

For the past 79 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Congressional Response Report: The Social Security Administration's Policies and Procedures Concerning the Rural Development Act of 1972

DATE: Monday, May 10, 2004
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Conserved Funds for Deceased Beneficiaries with Non-Related Representative Payees

DATE: Thursday, March 18, 2004
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Cabinet for Families and Children, Department for Community Based Services, Division of Protection and Permanency - An Organizational Representative Payee for the Social Security Administration

DATE: Wednesday, March 10, 2004
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Evaluation of the Accelerated eDib System - Fifth Assessment

DATE: Wednesday, March 10, 2004
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The Social Security Administration?s Regional Office Procedures for Addressing Employee-Related Allegations in Region VI

DATE: Monday, March 8, 2004
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Congressional Response Report: Review of File Assembly Contracts at Office of Hearings and Appeals

DATE: Wednesday, March 3, 2004
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Inventory Review at the National Records Center

DATE: Wednesday, February 18, 2004
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Current Practices in Electronic Records Authentication

DATE: Tuesday, February 3, 2004
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Operations of the Office of Hearings and Appeals Megasite

DATE: Tuesday, February 3, 2004
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Congressional Response Report: Chicago Regional Office of Hearings and Appeals Claimant Medical Files

DATE: Monday, January 5, 2004
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