Improve Customer Service

For the past 79 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Audit of the Wilkes-Barre Folder Servicing Operation

DATE: Tuesday, September 23, 2003
pdf download View the PDF
View the Text

The Connecticut Mental Health Center, Money Management Program - An Organizational Representative Payee for the Social Security Administration

DATE: Thursday, August 14, 2003
pdf download View the PDF
View the Text

Cottonwood, Incorporated ? An Organizational Representative Payee for the Social Security Administration (Limited Distribution)

DATE: Monday, August 4, 2003
pdf download View the PDF
View the Text

Congressional Response Report: The Social Security Administration's Policies and Procedures Concerning the Rural Development Act of 1972

DATE: Thursday, July 24, 2003
pdf download View the PDF
View the Text

Audit of the Community Counseling Centers of Chicago ? A Fee-for-Service Representative Payee for the Social Security Administration

DATE: Tuesday, July 15, 2003
pdf download View the PDF
View the Text

Best Practices in Federal Paper Records Management

DATE: Monday, June 23, 2003
pdf download View the PDF
View the Text

Sierra Regional Center ? An Organizational Representative Payee for the Social Security Administration

DATE: Friday, June 20, 2003
pdf download View the PDF
View the Text

Audit of Key Point Health Services, Inc. - An Organizational Representative Payee for the Social Security Administration

DATE: Thursday, May 29, 2003

2003 Spring Semiannual Report

DATE: Wednesday, May 28, 2003

Audit of the Atlantis Rehabilitation and Nursing Center ? A Representative Payee for the Social Security Administration

DATE: Tuesday, May 6, 2003
pdf download View the PDF
View the Text

Pages