Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

San Francisco Department of Human Services ? An Organizational Representative Payee for the Social Security Administration

DATE: Wednesday, November 19, 2003
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Congressional Response Report: Operations at the Social Security Administration's Milwaukee, Wisconsin, Office of Hearings and Appeals

DATE: Friday, November 14, 2003
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Suitability of Individuals Acting as Representative Payees

DATE: Monday, October 6, 2003
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Audit of the Wilkes-Barre Folder Servicing Operation

DATE: Tuesday, September 23, 2003
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The Connecticut Mental Health Center, Money Management Program - An Organizational Representative Payee for the Social Security Administration

DATE: Thursday, August 14, 2003
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Cottonwood, Incorporated ? An Organizational Representative Payee for the Social Security Administration (Limited Distribution)

DATE: Monday, August 4, 2003
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Congressional Response Report: The Social Security Administration's Policies and Procedures Concerning the Rural Development Act of 1972

DATE: Thursday, July 24, 2003
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Audit of the Community Counseling Centers of Chicago ? A Fee-for-Service Representative Payee for the Social Security Administration

DATE: Tuesday, July 15, 2003
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Best Practices in Federal Paper Records Management

DATE: Monday, June 23, 2003
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Sierra Regional Center ? An Organizational Representative Payee for the Social Security Administration

DATE: Friday, June 20, 2003
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