Improve Customer Service

For the past 80 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Social Security Administration's Regional Office Procedures for Addressing Employee-Related Allegations in Region III

DATE: Thursday, September 23, 2004
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The Effectiveness of Policies and Procedures Used to Identify Incarcerated Representative Payees

DATE: Thursday, September 16, 2004
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Evaluation of the Accelerated eDib System - Sixth Assessment

DATE: Friday, September 10, 2004
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The Social Security Administration's Procedures for Addressing Employee-Related Allegations in Region V

DATE: Monday, August 30, 2004
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Summary of Fiscal Year 2003 Office of the Inspector General Audits of Representative Payees

DATE: Monday, August 2, 2004
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The Social Security Administration's Efforts to Address Its Future Workforce Needs

DATE: Wednesday, July 21, 2004
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Collection of Old-Age, Survivors and Disability Insurance Overpayments to Representative Payees for Deceased Beneficiaries

DATE: Wednesday, July 21, 2004
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Creative Alternatives - An Organizational Representative Payee for the Social Security Administration

DATE: Friday, June 25, 2004
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The Social Security Administration?s Procedures for Addressing Employee-Related Allegations in Region II

DATE: Thursday, June 24, 2004
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The Social Security Administration's Procedures for Addressing Employee-Related Allegations in Region IV

DATE: Tuesday, June 22, 2004
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