Improve Customer Service

For the past 79 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Seattle Mental Health Institute - An Organizational Representative Payee for the Social Security Administration

DATE: Tuesday, October 26, 2004
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Management of Allegations by the Social Security Administration's Office of Systems

DATE: Friday, October 15, 2004
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The Social Security Administration's Procedures for Addressing Employee-Related Allegations in Region I

DATE: Thursday, October 7, 2004
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Family Services, Inc., of Charleston, South Carolina, A Fee-for-Service Representative Payee for the Social Security Administration

DATE: Friday, October 1, 2004
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Mental Health Center of Boulder County, Inc. - An Organizational Representative Payee for the Social Security Administration

DATE: Wednesday, September 29, 2004
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Social Security Administration's Regional Office Procedures for Addressing Employee-Related Allegations in Region III

DATE: Thursday, September 23, 2004
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The Effectiveness of Policies and Procedures Used to Identify Incarcerated Representative Payees

DATE: Thursday, September 16, 2004
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Evaluation of the Accelerated eDib System - Sixth Assessment

DATE: Friday, September 10, 2004
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The Social Security Administration's Procedures for Addressing Employee-Related Allegations in Region V

DATE: Monday, August 30, 2004
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Summary of Fiscal Year 2003 Office of the Inspector General Audits of Representative Payees

DATE: Monday, August 2, 2004
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