Improve Customer Service

For the past 80 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Individual Volume Representative Payee in Hartford, Connecticut

DATE: Tuesday, November 4, 2008
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Performance Report for Fiscal Year 2008

DATE: Wednesday, October 1, 2008

Social Security Administration Field Offices' Management of Allegations

DATE: Monday, September 15, 2008
pdf download View the PDF
View the Text

Help Group Services, Inc., a Fee-for-Service Representative Payee for the Social Security Administration

DATE: Tuesday, September 9, 2008
pdf download View the PDF
View the Text

Hawaii Department of Human Services - An Organizational Representative Payee for the Social Security Administration

DATE: Tuesday, September 2, 2008
pdf download View the PDF
View the Text

Individual Volume Representative Payee in Topeka, Kansas

DATE: Thursday, August 28, 2008
pdf download View the PDF
View the Text

Beneficiary and Recipient Use of "In Care of" Addresses

DATE: Tuesday, August 19, 2008
pdf download View the PDF
View the Text

Pages