Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

The Social Security Administration's Ability to Reach Individuals Using the Social Security Statement

DATE: Friday, January 11, 2008
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The Effectiveness of the Social Security Administration's 800-Number Automation Service

DATE: Friday, October 19, 2007
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Performance Report for Fiscal Year 2007

DATE: Monday, October 1, 2007

Payee Services, A Fee-for-Service Organizational Representative Payee for the Social Security Administration (Limited Distribution)

DATE: Monday, September 24, 2007
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Third Parties Applying for Medicare Part D Low-Income Subsidies on Behalf of Others (Limited Distribution)

DATE: Wednesday, September 5, 2007
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An Individual Representative Payee for the Social Security Administration in the San Francisco Region

DATE: Tuesday, July 3, 2007
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Phase 6 of the Social Security Administration's Special Disability Workload

DATE: Friday, May 18, 2007
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Kansas Department of Social and Rehabilitation Services, an Organizational Representative Payee for the Social Security Administration

DATE: Friday, March 23, 2007
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Follow-up: Analysis of Information Concerning Representative Payee Misuse of Beneficiaries' Payments

DATE: Thursday, January 18, 2007
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Follow-up: The Social Security Administration's Procedures to Identify Representative Payees Who Are Deceased

DATE: Friday, October 27, 2006
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