Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Payee Services, A Fee-for-Service Organizational Representative Payee for the Social Security Administration (Limited Distribution)

DATE: Monday, September 24, 2007
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Third Parties Applying for Medicare Part D Low-Income Subsidies on Behalf of Others (Limited Distribution)

DATE: Wednesday, September 5, 2007
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An Individual Representative Payee for the Social Security Administration in the San Francisco Region

DATE: Tuesday, July 3, 2007
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Phase 6 of the Social Security Administration's Special Disability Workload

DATE: Friday, May 18, 2007
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Kansas Department of Social and Rehabilitation Services, an Organizational Representative Payee for the Social Security Administration

DATE: Friday, March 23, 2007
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Follow-up: Analysis of Information Concerning Representative Payee Misuse of Beneficiaries' Payments

DATE: Thursday, January 18, 2007
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Follow-up: The Social Security Administration's Procedures to Identify Representative Payees Who Are Deceased

DATE: Friday, October 27, 2006
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Performance Report for Fiscal Year 2006

DATE: Sunday, October 1, 2006

The Social Security Administration's Service Delivery to Individuals and Beneficiaries Affected by Hurricanes Katrina and Rita

DATE: Monday, September 11, 2006
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Restitution of Misused Funds to Beneficiaries Under Public Law 108-203

DATE: Thursday, August 17, 2006
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