Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Congressional Response Report: Financial Institutions Deducting Fees and Garnishments from Social Security Benefits

DATE: Wednesday, July 2, 2008
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Congressional Response Report: Social Security Administration Payments Sent to Payday Loan Companies

DATE: Tuesday, June 24, 2008
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Protecting Social Security Beneficiaries from Predatory Lending and Other Harmful Financial Institution Practices

DATE: Tuesday, June 24, 2008

Organizational Representative Payees Reporting Beneficiaries' Deaths

DATE: Wednesday, April 23, 2008
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Social Security Administration Employees Acting as Representative Payees

DATE: Friday, April 18, 2008
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Follow-up: The Social Security Administration's Management of Its Federal Employees' Compensation Act Program

DATE: Monday, March 31, 2008
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The Henry Ittleson Center - An Organizational Representative Payee for the Social Security Administration

DATE: Thursday, March 27, 2008
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The Appeals Process for Medicare Part D Low-Income Subsidy Eligibility Determinations

DATE: Friday, March 14, 2008
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Partnership for Strong Families, an Organizational Representative Payee for the Social Security Administration

DATE: Friday, March 14, 2008
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The Social Security Administration's Income and Resource Verification Process for Individuals Applying for Help with Medicare Prescription Drug Plan Costs

DATE: Tuesday, February 19, 2008
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