Improve Customer Service

For the past 80 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Characteristics of Representative Payees That May Increase the Risk of Benefit Misuse

DATE: Thursday, August 20, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Individual Representative Payees Serving Multiple Beneficiaries

DATE: Friday, July 31, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Salina Emergency-Aid Food Bank, A Fee-for-Service Representative Payee for the Social Security Administration

DATE: Wednesday, July 29, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Congressional Response Report: The Social Security Administration's Oversight of Representative Payees

DATE: Monday, June 29, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Fugitive Felons Serving as Representative Payees

DATE: Tuesday, March 31, 2009
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Fiscal Year 2008 Inspector General Statement on the Social Security Administration's Major Management and Performance Challenges

DATE: Wednesday, November 5, 2008
pdf download View the PDF
pdf View the Summary PDF
View the Text
View the Summary Text

Pages