Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

KDC Income Management, a Fee-for-Service Representative Payee for the Social Security Administration

DATE: Thursday, August 22, 2013
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Protection and Advocacy Agencies’ Reviews of Organizational Representative Payees

DATE: Thursday, August 22, 2013
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Ohio Man Sentenced to 5 Years' Probation for Making Threats to SSA

DATE: Thursday, August 1, 2013

Administrative Law Judge/Public Alleged Misconduct Complaints System

DATE: Tuesday, July 9, 2013
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Mosaic, an Organizational Representative Payee for the Social Security Administration

DATE: Friday, June 7, 2013
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Payee Assistance Management, Inc., an Organizational Representative Payee for the Social Security Administration

DATE: Wednesday, March 27, 2013
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SSA Inspector General Combats Social Security-Related Internet Fraud

DATE: Thursday, January 24, 2013

Controls over the Enrollment Process with the Direct Express® Debit Card Program (Limited Distribution)

DATE: Friday, December 21, 2012
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Direct Deposit Changes Initiated Through Financial Institutions and SSA’s Internet and Automated 800-Number Applications (Limited Distribution)

DATE: Thursday, December 20, 2012
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Congressional Response Report: SSA's Compliance with Equal Employment Opportunity Commission Decisions

DATE: Tuesday, December 11, 2012
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