Improve Customer Service

For the past 79 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Congressional Response Report: The Social Security Administration’s Field Office Benefit Verification Process

DATE: Monday, December 1, 2014
pdf download View the PDF
pdf View the Summary PDF

Representative Payees and Beneficiaries Who Were Residing in Different States

DATE: Wednesday, August 27, 2014
pdf download View the PDF
pdf View the Summary PDF

Benefit Payments Managed by Representative Payees of Children in California’s Foster Care Program

DATE: Thursday, August 14, 2014
pdf download View the PDF
pdf View the Summary PDF

The Social Security Administration’s Reduction in Field Office Operating Hours

DATE: Thursday, August 7, 2014
pdf download View the PDF
pdf View the Summary PDF

Chicago Region Large Volume Individual Representative Payee for the Social Security Administration

DATE: Friday, May 23, 2014
pdf download View the PDF
pdf View the Summary PDF

Integrated Life Choices, an Organizational Representative Payee for the Social Security Administration

DATE: Monday, April 28, 2014
pdf download View the PDF
pdf View the Summary PDF

Group and Boarding Homes Serving as Representative Payees

DATE: Tuesday, April 22, 2014
pdf download View the PDF
pdf View the Summary PDF

Bond and Financial Credit Risk Requirements for Non-governmental Fee-for-Service Representative Payees

DATE: Friday, March 28, 2014
pdf download View the PDF
pdf View the Summary PDF

Representative Payee Selections Pending in the Representative Payee System

DATE: Thursday, February 27, 2014
pdf download View the PDF
pdf View the Summary PDF

Representative Payees Residing in Foreign Countries or U.S. Territories Who Represent Beneficiaries Residing in the United States

DATE: Friday, November 8, 2013
pdf download View the PDF
pdf View the Summary PDF

Pages