Improve Customer Service

For the past 79 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Payments to Terminated or Non-selected Representative Payees

DATE: Wednesday, February 18, 2015
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The Social Security Administration's Pre-release Procedures of Institutionalized Individuals

DATE: Tuesday, February 3, 2015
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The Social Security Administration's Interim Assistance Reimbursement Program

DATE: Friday, January 30, 2015
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Congressional Response Report: The Social Security Administration’s Field Office Benefit Verification Process

DATE: Monday, December 1, 2014
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Representative Payees and Beneficiaries Who Were Residing in Different States

DATE: Wednesday, August 27, 2014
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Benefit Payments Managed by Representative Payees of Children in California’s Foster Care Program

DATE: Thursday, August 14, 2014
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The Social Security Administration’s Reduction in Field Office Operating Hours

DATE: Thursday, August 7, 2014
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Chicago Region Large Volume Individual Representative Payee for the Social Security Administration

DATE: Friday, May 23, 2014
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Integrated Life Choices, an Organizational Representative Payee for the Social Security Administration

DATE: Monday, April 28, 2014
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Group and Boarding Homes Serving as Representative Payees

DATE: Tuesday, April 22, 2014
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