Improve Customer Service

For the past 80 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Active Representative Payees Who Are Not in the Social Security Administration’s Electronic Representative Payee System

DATE: Wednesday, February 15, 2017
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Supplemental Security Income Disability Applications Pending Longer Than 1 Year at the Social Security Administration

DATE: Tuesday, February 14, 2017
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Disabled Beneficiaries Receiving Direct Payments Who Previously Had a Representative Payee

DATE: Monday, December 12, 2016
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Customer Waiting Times in the Social Security Administration's Field Offices

DATE: Monday, December 5, 2016
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Social Security Benefits Paid Before and After an Individual’s Death

DATE: Wednesday, September 14, 2016
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Beneficiaries Serving as Representative Payees Who Have a Representative Payee

DATE: Wednesday, August 10, 2016
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Lump-sum Death Benefit

DATE: Friday, July 1, 2016
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Accounting for Large Underpayments Released to Organizational Representative Payees

DATE: Thursday, May 26, 2016
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Concurrently Entitled Beneficiaries Receiving Representative Payee and Direct Payments

DATE: Thursday, May 5, 2016
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Children and Families of Iowa, a Fee-For-Service Representative Payee for the Social Security Administration

DATE: Tuesday, March 15, 2016
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