Improve Customer Service

For more than 75 years, the public has depended on SSA’s programs. Whether it is after the loss of a loved one, the onset of disability, or during the transition from work to retirement, SSA touches the lives of virtually every person in America. 

The following reports address efforts to improve customer service. 

Chicago Region Large Volume Individual Representative Payee for the Social Security Administration

DATE: Friday, May 23, 2014
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Integrated Life Choices, an Organizational Representative Payee for the Social Security Administration

DATE: Monday, April 28, 2014
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Group and Boarding Homes Serving as Representative Payees

DATE: Tuesday, April 22, 2014
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Bond and Financial Credit Risk Requirements for Non-governmental Fee-for-Service Representative Payees

DATE: Friday, March 28, 2014
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Representative Payee Selections Pending in the Representative Payee System

DATE: Thursday, February 27, 2014
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Field Office Performance

DATE: Friday, November 8, 2013
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Representative Payees Residing in Foreign Countries or U.S. Territories Who Represent Beneficiaries Residing in the United States

DATE: Friday, November 8, 2013
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Disabled Individuals with Mental Impairments Acting as a Representative Payee

DATE: Monday, September 23, 2013
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KDC Income Management, a Fee-for-Service Representative Payee for the Social Security Administration

DATE: Thursday, August 22, 2013
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Protection and Advocacy Agencies’ Reviews of Organizational Representative Payees

DATE: Thursday, August 22, 2013
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