Audit Reports

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Monitoring Representative Payee Performance: Nonresponding Payees

DATE: Monday, December 16, 1996
REPORT NUMBER: A-09-96-64208
MANAGEMENT ISSUE: Improve Customer Service
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Congressional Response Report: Review of File Assembly Contracts at Office of Hearings and Appeals

DATE: Wednesday, March 3, 2004
REPORT NUMBER: A-07-04-24076
MANAGEMENT ISSUE: Improve Customer Service
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Internal Control Review of the Remittance and Disbursement of Cash or Cash Equivalents at Social Security Administration Field Offices (Limited Distribution)

DATE: Wednesday, March 5, 2003
REPORT NUMBER: A-15-01-21031
MANAGEMENT ISSUE: Improve Customer Service

The Social Security Administration's Use of Customer Comment Cards

DATE: Tuesday, April 29, 1997
REPORT NUMBER: A-02-96-02203
MANAGEMENT ISSUE: Improve Customer Service
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Restitution of Misused Funds to Beneficiaries Under Public Law 108-203

DATE: Thursday, August 17, 2006
REPORT NUMBER: A-09-05-15139
MANAGEMENT ISSUE: Improve Customer Service
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An Individual Representative Payee for the Social Security Administration in Michigan

DATE: Thursday, March 3, 2011
REPORT NUMBER: A-15-09-19062
MANAGEMENT ISSUE: Improve Customer Service
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Representative Payees and Beneficiaries Who Were Residing in Different States

DATE: Wednesday, August 27, 2014
REPORT NUMBER: A-02-14-14044
MANAGEMENT ISSUE: Improve Customer Service
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Disabled Individuals with Mental Impairments Acting as a Representative Payee

DATE: Monday, September 23, 2013
REPORT NUMBER: A-07-12-21265
MANAGEMENT ISSUE: Improve Customer Service
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Issue Paper: Pilot Strategy for the Use of Stored Value Cards in the Social Security Administration's Representative Payment Program

DATE: Monday, August 12, 2002
REPORT NUMBER: A-13-02-22096
MANAGEMENT ISSUE: Improve Customer Service
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Review of Intergovernmental Personnel Act Assignments of Senior Staff

DATE: Tuesday, September 30, 1997
REPORT NUMBER: A-13-96-02001
MANAGEMENT ISSUE: Improve Customer Service

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