The Social Security Administration (SSA) administers the Old-Age, Survivors and Disability Insurance program under Title II of the Social Security Act, as amended. SSA’s automated systems process monthly DI payments. However, when the automated systems cannot completely process an action, authorized technicians at SSA’s program service centers (PSC) must manually process the actions through the MADCAP system. For example, authorized PSC employees may establish an individual’s Master Beneficiary Record (MBR); initiate payment of DI benefits; update or correct information on the MBR (which may alter the monthly benefit amount); and terminate benefits through the MADCAP system.
The objective of this report was to determine whether Disability Insurance (DI) payments resulting from actions completed through the Manual Adjustment, Credit and Award Processes (MADCAP) were accurate and approved.