Supplemental Security Income Telephone Wage Reporting

Date: 
Thursday, February 6, 2014
Report Number: 
A-15-12-11233
Report Type: 
Audit Report
Office Affiliation: 

Supplemental Security Income Telephone Wage Reporting (SSITWR) provides an alternative for Supplemental Security Income (SSI) recipients, deemors, and representative payees to report monthly wages via telephone. SSITWR requires minimal intervention from SSA employees once an SSA employee trains the reporter to use it.

SSITWR participants call a designated SSA telephone number to report wages for the prior month. A successful report results in an automated posting of the gross wage amount to the Modernized Supplemental Security Income Claims System wage screen and the Supplemental Security Record.

We determined SSITWR effectively received and processed wages reported via the telephone, and SSA accurately posted those reported wages to the Supplemental Security Record and the Modernized Supplemental Security Income Claims System. Although SSA reduced improper payments since it implemented SSITWR, information was not available to correlate the reduction with this new process.