The Social Security Administration’s Electronic Services

Date: 
Friday, October 28, 2011
Report Number: 
A-14-11-11112
Report Type: 
Audit Report
Office Affiliation: 

As of January 2011, SSA had 22 Internet-based electronic services available to the public, such as the "Retirement Estimator," the online Disability Application, and the "Check Your Benefits" service. This audit looked at how the Agency planned to expand these services in the future, and it assessed SSA's marketing of its electronic services through the use of social media.