Identifying and Monitoring Risk Factors at Hearing Offices

Date: 
Thursday, January 24, 2013
Report Number: 
A-12-12-11289
Report Type: 
Audit Report
Office Affiliation: 

Administrative law judges, managers, and hearing office staff are required to adhere to Office of Disability Adjudication and Review (ODAR) policies and procedures to ensure each claimant has a fair hearing on his/her claim. In addition, ODAR managers are required to monitor the quality of the hearing process, ensure sufficient resources are directed at key workloads, and address allegations pertaining to deviations from proper case handling.

In this report, our objective was to determine whether ODAR had identified key risk factors related to hearing office performance and operations, and established a process to measure and monitor these key risk factors.