The Role of National Hearing Centers in Reducing the Pending Hearings Backlog

Date: 
Tuesday, April 3, 2012
Report Number: 
A-12-11-11147
Report Type: 
Audit Report
Office Affiliation: 

The National Hearing Centers are part of SSA's strategy to address the pending hearings backlog and reduce case-processing time by increasing adjudicatory capacity and efficiency with a focus on an electronic hearings process. Administrative law judges at the NHCs use video technology to conduct all of their hearings. ALJs at the NHCs conduct video hearings with claimants in hearing offices or other sites nationwide.