The Social Security Administration’s Progress in Reducing the Initial Disability Claims Backlog

Date: 
Monday, April 28, 2014
Report Number: 
A-07-13-13073
Report Type: 
Audit Report
Office Affiliation: 

In November 2010, SSA released its Strategy to Address Increasing Initial Disability Claims Receipts. The strategy outlined four objectives to address the increase in initial claims and the growing pending levels. These objectives were to (1) increase staffing at disability determination services (DDS) and Federal disability processing units, (2) improve efficiency through automation, (3) expand the use of screening tools to streamline claims likely to be allowed, and (4) refine policies and business processes to expedite cases.

Our objective was to review SSA's actions to reduce its initial disability claims backlog.