We initiated this audit at the request of SSA's Denver Regional Commissioner. Our objective was to determine whether Payee Assistance Management, Inc. (PAM), had effective safeguards over the receipt and disbursement of Social Security benefits and used and accounted for benefits in accordance with SSA’s policies and procedures.
Congress granted SSA the authority to appoint representative payees for those beneficiaries judged incapable of managing or directing the management of their benefits. Representative payees receive and manage payments on behalf of these beneficiaries.
PAM is a fee-for-service organizational representative payee that served 17 Social Security beneficiaries and Supplemental Security Income recipients.