Fiscal Year 2013 Inspector General Statement on the Social Security Administration’s Major Management and Performance Challenges

Date: 
Friday, December 6, 2013
Report Number: 
A-02-14-14056
Report Type: 
Audit Report
Office Affiliation: 

The Reports Consolidation Act of 2000 requires that Inspectors General summarize and assess the most serious management and performance challenges facing agencies and the agencies’ progress in addressing those challenges.

In Fiscal Year (FY) 2013, we continued our focus on the management and performance challenges from FY 2012. The challenges are: Reduce the Hearings Backlog and Prevent its Recurrence; Improve the Timeliness and Quality of the Disability Process; Reduce Improper Payments and Increase Overpayment Recoveries; Improve Customer Service; Invest in Information Technology (IT) Infrastructure to Support Current and Future Workloads; Strengthen the Integrity and Protection of the Social Security Number (SSN); Improve Transparency and Accountability; and, Strengthen Strategic and Tactical Planning.

The purpose of this audit report was to summarize and assess the most serious management and performance challenges facing the Social Security Administration.