Fiscal Year 2012 Inspector General Statement on SSA's Major Management and Performance Challenges

Date: 
Thursday, November 8, 2012
Report Number: 
A-02-13-13041
Report Type: 
Audit Report
Office Affiliation: 

Per the Reports Consolidation Act of 2000, the Inspectors General provided an assessment of the most serious management and performance challenges facing SSA in Fiscal Year (FY) 2012.

• Reduce the Hearings Backlog and Prevent its Recurrence

• Improve the Timeliness and Quality of the Disability Process

• Reduce Improper Payments and Increase Overpayment Recoveries

• Improve Customer Service

• Invest in Information Technology Infrastructure to Support Current and Future Workloads

• Strengthen the Integrity and Protection of the Social Security Number

• Improve Transparency and Accountability

• Strengthen Strategic and Tactical Planning

Our objective of this audit was to provide a summary and assessment of the most serious management and performance challenges facing the Social Security Administration (SSA).