Fiscal Year 2012 Inspector General Statement on SSA's Major Management and Performance Challenges

Per the Reports Consolidation Act of 2000, the Inspectors General provided an assessment of the most serious management and performance challenges facing SSA in Fiscal Year (FY) 2012.

• Reduce the Hearings Backlog and Prevent its Recurrence

• Improve the Timeliness and Quality of the Disability Process

• Reduce Improper Payments and Increase Overpayment Recoveries

• Improve Customer Service

• Invest in Information Technology Infrastructure to Support Current and Future Workloads

• Strengthen the Integrity and Protection of the Social Security Number

• Improve Transparency and Accountability

• Strengthen Strategic and Tactical Planning

Our objective of this audit was to provide a summary and assessment of the most serious management and performance challenges facing the Social Security Administration (SSA).