Audit Reports by Fiscal Year - 2011

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Title Management Issue Date

The Social Security Administration's Informing Beneficiaries of Domestic Electronic Banking Options

DATE: Tuesday, November 30, 2010
REPORT NUMBER: A-15-09-19075
MANAGEMENT ISSUE: Improve Customer Service
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Minor Children Receiving Benefits Without a Representative Payee

DATE: Wednesday, May 4, 2011
REPORT NUMBER: A-13-10-10104
MANAGEMENT ISSUE: Improve Customer Service
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Customer Waiting Times in the Social Security Administration's Field Offices

DATE: Wednesday, October 27, 2010
REPORT NUMBER: A-04-10-11034
MANAGEMENT ISSUE: Improve Customer Service
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Safe Harbor, A Fee-for-Service Representative Payee for the Social Security Administration

DATE: Tuesday, July 5, 2011
REPORT NUMBER: A-07-11-11141
MANAGEMENT ISSUE: Improve Customer Service
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An Individual Representative Payee for the Social Security Administration in Michigan

DATE: Thursday, March 3, 2011
REPORT NUMBER: A-15-09-19062
MANAGEMENT ISSUE: Improve Customer Service
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Gateway Representative Payee Program, an Organizational Representative Payee for the Social Security Administration

DATE: Monday, March 7, 2011
REPORT NUMBER: A-08-10-11048
MANAGEMENT ISSUE: Improve Customer Service
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Congressional Response Report: Applicant Experiences with Retirement Insurance Benefit Internet Claim Applications

DATE: Monday, March 7, 2011
REPORT NUMBER: A-07-10-20167
MANAGEMENT ISSUE: Improve Customer Service
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Annual Representative Payee Accounting Report Non-responders

DATE: Monday, March 28, 2011
REPORT NUMBER: A-06-10-11069
MANAGEMENT ISSUE: Improve Customer Service
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Improperly Titled Bank Accounts for Beneficiaries with Representative Payees

DATE: Thursday, March 31, 2011
REPORT NUMBER: A-01-09-19055
MANAGEMENT ISSUE: Improve Customer Service
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Emerge, Incorporated, an Organizational Representative Payee for the Social Security Administration

DATE: Thursday, March 31, 2011
REPORT NUMBER: A-13-10-21087
MANAGEMENT ISSUE: Improve Customer Service
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