Audit Reports by Fiscal Year - 1997

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Audit of the Office of Program and Integrity Reviews' Special Studies

DATE: Wednesday, February 19, 1997
REPORT NUMBER: A-13-96-51142
MANAGEMENT ISSUE: Improve Customer Service
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Benchmarking Private Sector Polices and Practices for Distributing Customer Notices

DATE: Monday, September 22, 1997
REPORT NUMBER: A-02-96-61000
MANAGEMENT ISSUE: Improve Customer Service
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Overpayments Incurred by Representative Payees

DATE: Monday, June 23, 1997
REPORT NUMBER: A-02-96-61202
MANAGEMENT ISSUE: Improve Customer Service

Cataloging Social Security?s Customer Service Monitoring

DATE: Wednesday, September 24, 1997
REPORT NUMBER: A-02-96-02202
MANAGEMENT ISSUE: Improve Customer Service
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Large Underpayments to Representative Payees

DATE: Wednesday, March 26, 1997
REPORT NUMBER: A-02-96-61201
MANAGEMENT ISSUE: Improve Customer Service
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Study of the Social Security Administration's Operating Procedures Referencing Fraud

DATE: Monday, June 23, 1997
REPORT NUMBER: A-13-97-92002
MANAGEMENT ISSUE: Improve Customer Service
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Access Controls for the Social Security Administration's Telephone Switch at the Western Program Service Center

DATE: Wednesday, September 24, 1997
REPORT NUMBER: A-09-96-91001
MANAGEMENT ISSUE: Improve Customer Service
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Monitoring Representative Payee Performance: Roll-up Report

DATE: Friday, March 28, 1997
REPORT NUMBER: A-09-96-64201
MANAGEMENT ISSUE: Improve Customer Service

Review of the County of Los Angeles' Peformance as Representative Payee for Title II and Title XVI Children in Foster Care

DATE: Wednesday, July 9, 1997
REPORT NUMBER: A-09-96-62003
MANAGEMENT ISSUE: Improve Customer Service
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Review of Controls for Ensuring the Proper Use of the System Override of the Representative Payee's Social Security Number Action (Limited Distribution)

DATE: Thursday, September 25, 1997
REPORT NUMBER: A-13-96-41043
MANAGEMENT ISSUE: Improve Customer Service

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