Office of the Inspector General, SSA

Social Security Administration

Audit Reports by Fiscal Year - 1997

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Monitoring Representative Payee Performance: The Accounting Form DATE: Monday, January 6, 1997 REPORT NUMBER: A-09-96-64204 MANAGEMENT ISSUE: Improve Customer Service View the Text View the Summary Text
The Social Security Administration's Program for Monitoring the Quality of Telephone Service Provided to the Public DATE: Thursday, July 31, 1997 REPORT NUMBER: A-13-96-52001 MANAGEMENT ISSUE: Improve Customer Service View the Text View the Summary Text
Reading Level for Spanish-Speaking Clients Receiving Social Security Administration Spanish Language Notices DATE: Thursday, January 30, 1997 REPORT NUMBER: A-06-96-62200 MANAGEMENT ISSUE: Improve Customer Service View the Text View the Summary Text
Review of Administratively Uncontrollable Overtime DATE: Friday, January 31, 1997 REPORT NUMBER: A-13-97-92001 MANAGEMENT ISSUE: Improve Customer Service View the Text View the Summary Text
Audit of the Office of Program and Integrity Reviews' Special Studies DATE: Wednesday, February 19, 1997 REPORT NUMBER: A-13-96-51142 MANAGEMENT ISSUE: Improve Customer Service View the Text View the Summary Text
Benchmarking Private Sector Polices and Practices for Distributing Customer Notices DATE: Monday, September 22, 1997 REPORT NUMBER: A-02-96-61000 MANAGEMENT ISSUE: Improve Customer Service View the Text View the Summary Text
Cataloging Social Security?s Customer Service Monitoring DATE: Wednesday, September 24, 1997 REPORT NUMBER: A-02-96-02202 MANAGEMENT ISSUE: Improve Customer Service View the Text View the Summary Text
Large Underpayments to Representative Payees DATE: Wednesday, March 26, 1997 REPORT NUMBER: A-02-96-61201 MANAGEMENT ISSUE: Improve Customer Service View the Text View the Summary Text
Overpayments Incurred by Representative Payees DATE: Monday, June 23, 1997 REPORT NUMBER: A-02-96-61202 MANAGEMENT ISSUE: Improve Customer Service
Access Controls for the Social Security Administration's Telephone Switch at the Western Program Service Center DATE: Wednesday, September 24, 1997 REPORT NUMBER: A-09-96-91001 MANAGEMENT ISSUE: Improve Customer Service View the Text View the Summary Text

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