Audit Reports by Fiscal Year - 1997

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Monitoring Representative Payee Performance: Nonresponding Payees

DATE: Monday, December 16, 1996
REPORT NUMBER: A-09-96-64208
MANAGEMENT ISSUE: Improve Customer Service
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The Social Security Administration's Use of Customer Comment Cards

DATE: Tuesday, April 29, 1997
REPORT NUMBER: A-02-96-02203
MANAGEMENT ISSUE: Improve Customer Service
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Review of Intergovernmental Personnel Act Assignments of Senior Staff

DATE: Tuesday, September 30, 1997
REPORT NUMBER: A-13-96-02001
MANAGEMENT ISSUE: Improve Customer Service

Monitoring Representative Payee Performance: The Accounting Review Process

DATE: Monday, January 6, 1997
REPORT NUMBER: A-09-96-64209
MANAGEMENT ISSUE: Improve Customer Service
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The Social Security Administration's Monitoring of the Massachusetts Department of Social Services' Effectiveness as a Representative Payee

DATE: Wednesday, May 7, 1997
REPORT NUMBER: A-01-96-61071
MANAGEMENT ISSUE: Improve Customer Service

Monitoring Representative Payee Performance: Management and Staff Survey

DATE: Friday, February 28, 1997
REPORT NUMBER: A-09-96-64212
MANAGEMENT ISSUE: Improve Customer Service
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Monitoring Representative Payee Performance: The Accounting Form

DATE: Monday, January 6, 1997
REPORT NUMBER: A-09-96-64204
MANAGEMENT ISSUE: Improve Customer Service
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The Social Security Administration's Program for Monitoring the Quality of Telephone Service Provided to the Public

DATE: Thursday, July 31, 1997
REPORT NUMBER: A-13-96-52001
MANAGEMENT ISSUE: Improve Customer Service
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Reading Level for Spanish-Speaking Clients Receiving Social Security Administration Spanish Language Notices

DATE: Thursday, January 30, 1997
REPORT NUMBER: A-06-96-62200
MANAGEMENT ISSUE: Improve Customer Service
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Review of Administratively Uncontrollable Overtime

DATE: Friday, January 31, 1997
REPORT NUMBER: A-13-97-92001
MANAGEMENT ISSUE: Improve Customer Service
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