Audit Reports by Fiscal Year - 1997

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Monitoring Representative Payee Performance: The Accounting Form

DATE: Monday, January 6, 1997
REPORT NUMBER: A-09-96-64204
MANAGEMENT ISSUE: Improve Customer Service
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The Social Security Administration's Program for Monitoring the Quality of Telephone Service Provided to the Public

DATE: Thursday, July 31, 1997
REPORT NUMBER: A-13-96-52001
MANAGEMENT ISSUE: Improve Customer Service
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Reading Level for Spanish-Speaking Clients Receiving Social Security Administration Spanish Language Notices

DATE: Thursday, January 30, 1997
REPORT NUMBER: A-06-96-62200
MANAGEMENT ISSUE: Improve Customer Service
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Review of Administratively Uncontrollable Overtime

DATE: Friday, January 31, 1997
REPORT NUMBER: A-13-97-92001
MANAGEMENT ISSUE: Improve Customer Service
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Audit of the Office of Program and Integrity Reviews' Special Studies

DATE: Wednesday, February 19, 1997
REPORT NUMBER: A-13-96-51142
MANAGEMENT ISSUE: Improve Customer Service
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Benchmarking Private Sector Polices and Practices for Distributing Customer Notices

DATE: Monday, September 22, 1997
REPORT NUMBER: A-02-96-61000
MANAGEMENT ISSUE: Improve Customer Service
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Large Underpayments to Representative Payees

DATE: Wednesday, March 26, 1997
REPORT NUMBER: A-02-96-61201
MANAGEMENT ISSUE: Improve Customer Service
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Overpayments Incurred by Representative Payees

DATE: Monday, June 23, 1997
REPORT NUMBER: A-02-96-61202
MANAGEMENT ISSUE: Improve Customer Service

Cataloging Social Security?s Customer Service Monitoring

DATE: Wednesday, September 24, 1997
REPORT NUMBER: A-02-96-02202
MANAGEMENT ISSUE: Improve Customer Service
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Study of the Social Security Administration's Operating Procedures Referencing Fraud

DATE: Monday, June 23, 1997
REPORT NUMBER: A-13-97-92002
MANAGEMENT ISSUE: Improve Customer Service
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