Audit Reports by Fiscal Year - 1997


Review of Intergovernmental Personnel Act Assignments of Senior Staff

DATE: Tuesday, September 30, 1997
REPORT NUMBER: A-13-96-02001
MANAGEMENT ISSUE: Improve Customer Service

Study of the Social Security Administration's Operating Procedures Referencing Fraud

DATE: Monday, June 23, 1997
REPORT NUMBER: A-13-97-92002
MANAGEMENT ISSUE: Improve Customer Service
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Monitoring Representative Payee Performance: Management and Staff Survey

DATE: Friday, February 28, 1997
REPORT NUMBER: A-09-96-64212
MANAGEMENT ISSUE: Improve Customer Service
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Audit of the Office of Program and Integrity Reviews' Special Studies

DATE: Wednesday, February 19, 1997
REPORT NUMBER: A-13-96-51142
MANAGEMENT ISSUE: Improve Customer Service
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Review of the County of Los Angeles' Peformance as Representative Payee for Title II and Title XVI Children in Foster Care

DATE: Wednesday, July 9, 1997
REPORT NUMBER: A-09-96-62003
MANAGEMENT ISSUE: Improve Customer Service
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Large Underpayments to Representative Payees

DATE: Wednesday, March 26, 1997
REPORT NUMBER: A-02-96-61201
MANAGEMENT ISSUE: Improve Customer Service
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Monitoring Representative Payee Performance: Roll-up Report

DATE: Friday, March 28, 1997
REPORT NUMBER: A-09-96-64201
MANAGEMENT ISSUE: Improve Customer Service

The Social Security Administration's Program for Monitoring the Quality of Telephone Service Provided to the Public

DATE: Thursday, July 31, 1997
REPORT NUMBER: A-13-96-52001
MANAGEMENT ISSUE: Improve Customer Service
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Review of the Social Security Administration Procedures to Ensure State Compliance with Section 1616(e) of the Social Security Act

DATE: Monday, March 31, 1997
REPORT NUMBER: A-01-96-62001
MANAGEMENT ISSUE: Improve Customer Service
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The Social Security Administration's Use of Customer Comment Cards

DATE: Tuesday, April 29, 1997
REPORT NUMBER: A-02-96-02203
MANAGEMENT ISSUE: Improve Customer Service
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