Audit Reports by Fiscal Year - 1997

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Unresolved Internal Revenue Service Alerts

DATE: Tuesday, January 21, 1997
REPORT NUMBER: A-13-97-61007
MANAGEMENT ISSUE: Reduce Improper Payments and Increase Overpayment Recoveries
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The Social Security Administration's Use of Customer Comment Cards

DATE: Tuesday, April 29, 1997
REPORT NUMBER: A-02-96-02203
MANAGEMENT ISSUE: Improve Customer Service
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The Social Security Administration's Program for Monitoring the Quality of Telephone Service Provided to the Public

DATE: Thursday, July 31, 1997
REPORT NUMBER: A-13-96-52001
MANAGEMENT ISSUE: Improve Customer Service
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The Social Security Administration's Payment for Medical Evidence of Record Obtained by State Disability Determination Services

DATE: Wednesday, March 26, 1997
REPORT NUMBER: A-07-95-00833
MANAGEMENT ISSUE: Improve the Timeliness and Quality of the Disability Process
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The Social Security Administration's Monitoring of the Massachusetts Department of Social Services' Effectiveness as a Representative Payee

DATE: Wednesday, May 7, 1997
REPORT NUMBER: A-01-96-61071
MANAGEMENT ISSUE: Improve Customer Service

The Adequacy of the Residency Verification Process for the Supplemental Security Income Program

DATE: Thursday, May 29, 1997
REPORT NUMBER: A-06-96-62001
MANAGEMENT ISSUE: Reduce Improper Payments and Increase Overpayment Recoveries
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Test of Satisfaction Scales

DATE: Wednesday, October 23, 1996
REPORT NUMBER: A-02-96-02204
MANAGEMENT ISSUE: Improve Transparency and Accountability
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Study of the Social Security Administration's Operating Procedures Referencing Fraud

DATE: Monday, June 23, 1997
REPORT NUMBER: A-13-97-92002
MANAGEMENT ISSUE: Improve Customer Service
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State of Arkansas' Disability Determination for the Social Security Administration

DATE: Monday, September 29, 1997
REPORT NUMBER: A-07-97-52005
MANAGEMENT ISSUE: Improve Transparency and Accountability

Social Security Coverage of State and Local Government Employees

DATE: Friday, December 13, 1996
REPORT NUMBER: A-04-95-06013
MANAGEMENT ISSUE: Reduce Improper Payments and Increase Overpayment Recoveries
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